New Customer

We would like to take this opportunity to welcome you to UES OFFICIAL ONLINE STORE and thank you for choosing us.
UES OFFICIAL ONLINE STORE is HONORS CO., LTD. operated. Please shop at ease.
Please feel safe to shop at our store.

Please read the guidance carefully to prevent any mistake.
Please enjoy shopping after the content is understood.

Osaka UES is specialize in face to face selling. Any inquiry or concerning about online shop, we would like to ask you to send e-mail to us from the inquiry form.

How to order

a)Procedure

b）Sales Price

The sales price is displayed with Japanese currency. (JPY)

c）ECO WRAPPING

We deliver in a simple package, considering the idea as a way to reduce the gabage in the customer side. We also care about the environment issue. Thank you for your understanding and cooperation.

d）HEM UP

Hemming applies only when ordering.
*In the case of raw denim, we calculate shrinkage before take a hem up. Please make sure to wash a denim according to the guidance "LAUNDRY OF DENIM". If you wash it any other way, may cause errors in shrinkage. Right after you start to wear new pair of jeans, you might feel it’s length a little shorter than you would expected. That is because the wrinkle of the back of knee makes the length shorter. But after you wear repeatedly, it will settle down to the proper length.

*Measure the inseam length with following method and write it in the options field when you check out. Minimum unit is 1 cm.

*Inseam lengths are different from design and the way you wear.

The measurement method is as follows.

The Length differ according to conditions in the wrinkle of the cloth and how to measure. Please acknowledge the margin of error. Bilateral tolerance is about 1cm.

*When the hem up, the returns or exchange cannot be accepted.

Shipping

a）Carrier

We deliver the commercial goods by using EMS and DHL. -->EMS website is here.
We would like to ensure all customers making order, we will be using EMS and DHL for shipping. According to each customers location and situation for shipping, we will choose the quickest alternative transportation system. Please enjoy your shopping. *Delivery to Japan is out of service.

b)Shipping cost

[IMPORTANT NOTICE]
We would like to ensure all customers making order, we will be using EMS and DHL for shipping. According to each customers location and situation for shipping, we will choose the quickest alternative transportation system. Please enjoy your shopping.

Customer's product ordered might be dutiable.
If such is the case,you must pay applicable customs and duty charges.

When ordering, even if bought by the target amount for a free delivery, when having fallen below the targeted amount by a return or an exchange, you would have to pay the shipping charge according to the final total amount. In the case of refund, we calculate it by deducting proper shipping cost.

c）Delivery time

Delivery time will vary depending on which country or region to deliver. It will take about from 3 to 7 days.
In some cases, it might take more than 10 days.
Some items which require laundry need additional days before shipping.

We always try to deliver within ten days.

If your order coincided with other order, there is a possibility that the item becomes out of stock.because UES OFFICIAL ONLINE STORE shares the stock with the captive store in Japan.
If such case happen, we will contact you. Please be forewarned.

d）The shipment day

We will inform you with e-mail when the commercial goods are sent out.
The shipping operation are closed on Saturday, Sunday and the holiday. (The New Year holidays and the summer holidays.)
We will inform you with "Information" at the top page of our website when we take an extraordinary shop holiday.

e）Delivery area

There are a country and a region that cannot be delivered by EMS.
Please confirm the country that cannot deliver by "EMS HP".
If you have any further questions or concerns, please contact us.

Return and Cancellation Policy

a）Compliance period

We accept return or exchange within a week from the date you receive the products. The customer is responsible for the shipping cost of returned items in the case of the buyer circumstances.
Please contact from Contact us at the time of return.

b）criteria of judgment

We will exclude the one that applies to the following condition.

1. When the customer has already used it.
2. When it is damaged by the customer.
3. When You lost the price tag.
4. The item did branding to the leather patch or taking a hem up.
5. When you work with the items. For example,washing,cutting,repairing and so on.
6. The items which originaly unacceptable judging from the nature of the product.
7. Gift items

We always check the quality when shipping, But If perchance the following cases are happened we will bear the costs.

1. Dirt, torn, badly flawed goods.
2. When differing from the content of the order.
3. When the size of the delivered items is remarkably different from the size of the catalog.

*The products of "UES" is made by using old style shuttle looms and old type dyes to provide texture differences.
Please understand a little uneven surface of the fabric and uneven dye as a characteristics of the product. We　do not regard that as a flaw.
Of course, We will correspond to the result of returns when you are not possible to consent our quality policy.
Please keep the item until we will contact you.

c）Returned method

*The customer is responsible for return shipping costs, and if customs duties are incurred, they are also the responsibility of the customer. Refunds will be made in the amount of the merchandise price - PayPal fees (+ shipping costs for the first shipment in some cases).

d）Exchange procedure

Please return the items after receiving the report from us. We will exchange it for the same one.
Without the same things, I am sorry,we will refund the item price to you.

*The customer is responsible for round trip shipping costs. If customs duties are incurred, they are also the responsibility of the customer.

e）Return,exchange, and cancellation by customer convenience

Customer is responsible for all round trip shipping charges of returned items.
The exchange applies to items of equal or more value.
*We will charge a payment of balance when exchanging to the items of more value.

The following cases, we regard as the cancellation by the customer convenience.

・When the customer doesn't receive the sending items.
・The address is wrong
・Cancellation after the items are shipped
The shipping and any other charge are offset from the pay back.

To WeChatPay users

If you need a refund by using WeChatPay,
it may cost few days according to the WeChat system.
For your information, we manage your payment strictly.
If it’s possible to refund, we will do our best to help you as fast as possible. Thank you.

Contact

Please contact from Contact us.
*Osaka UES is specialize in face to face selling. Any inquiry or concerning about ONLINE SHOP should be contact from an inquiry form.